The Ultimate Festival Guide
All the essential info you need for a comfy stay.
We’re thrilled to welcome you at Heineken Balaton Sound very soon! Here we put together a handy guide containing all the information you need to fully enjoy your festival experience in Zamárdi.
During your stay, please respect locals and also the environment. Keep the beach, the Lake and Zamárdi clean.
IF YOU NEED HELP
Have any questions
related to the festival or your ticket? Info point is at the Main Entrance. But beforehand, please check the Festival FAQ, as most of the answers are there just a click away.
Are you in any kind of danger?
Ask help immediately from the nearest Safety First Volunteer, security guard or health team or in the Mobile Application via the Emergency Button (only available during the festival).
Injured?
You can turn to our medical staff at Medical Center (located between the Main Entrance and the Main Stage) or to the lifeguard team at the beach. They’ll contact the hospital if needed. If you or someone is badly injured, call 112 and contact us immediately. Hospital Siófok is 15 mins by car.
Need medicine?
There is a local pharmacy at Kossuth Lajos street and another one at Aldi Szántód supermarket. In case of emergency, head to the festival’s Medical Center.
Lost something?
Lost & found is located next to the Info & Customer Serviceat the Main Entrance. To contact them via phone, please dial: +36 20 462 8422. If someone steals from you, go to the police station next to the Medical Center, halfway between the Main Entrance and the B Stage.
CANNOT JOIN THE EVENT
Not able to join the event? We’ll be very sad, but sh*it happens. Sell your ticket(s) 100% safe via our official partner Ticketswap as our ticket vouchers are not personalized, so you can give the spare ticket to one of your friends or sell them.
WHAT ABOUT REFUNDS?
Generally speaking, we have a no-refund/ticket change policy. However, in certain cases (e.g. cancellation due to a Force Majeure event, or if you do not meet some entry criteria prescribed by the local authorities after you purchased your ticket) a full refund (excl. 3% processing fee) applies.
